Warranty and after sales service

AllAll defibrillators sold by Medisol have a warranty of 10 years*. Accessories are generally without a warranty, with the exception of some batteries, but this does not affect your statutory rights. 

If you need to make a warranty claim or report a fault, please send your request by email to [email protected] or by post to:

Medisol BV
Mercuriusweg 12
4382 NC Vlissingen
The Netherlands

To enable us to proceed with your enquiry as quickly as possible, please include all of the following information:

  • A description of the problem
  • Your Medisol order or invoice number
  • The serial number of your product
  • Contact name and address details
  • A description of the action required

If you have any questions about the warranty on your product, the best repair options or any general product related questions, please contact us at [email protected]

Did you know that 90% of product problems can be solved without our intervention!  We advise you to check your product manual for a solution before contacting us or returning your product.  Product manuals can be found on our dedicated product manual website: www.cprmanual.com. If you cannot find a solution in the manual, we are always happy to help.