Warranty and after sales service

Most of our products have a manufacturer’s warranty of 10 years, all AEDs sold by Medisol have a warranty of years. Accessories are generally without a warranty, with the exception of some batteries, but this does not affect your statutory rights.

If you need to make a warranty claim or report a fault, please send your request by email to [email protected] or by post to:

Medisol BV
Mercuriusweg 12
4382 NC Vlissingen
The Netherlands

To enable us to proceed with your enquiry as quickly as possible, please include all of the following information:

• A description of the problem
• Your Medisol order or invoice number
• The serial number of your product
• Contact name and address details
• A description of the action required

If you have any questions about the warranty on your product, questions about the best repair options or any general product related questions, please contact us at [email protected] or by phone at +31 (0)118 236334.

Did you know that 90% of product problems can be solved without our intervention!  We advise you to check your product manual for a solution before contacting us or returning your product.  Product manuals can be found on our dedicated product manual website: www.cprmanual.com. If you cannot find a solution in the manual, we are always happy to help.