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❤ 20 years' experience ❤ more than 50 000 defibrillators sold ❤ customers score us 9.7 out of 10!

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Warranty and after sales service

Most of our products have a manufacturer’s warranty, all AEDs sold by Medisol have a warranty of years. Accessories are generally without a warranty, with the exception of some batteries, but this does not affect your statutory rights.

If you need to make a warranty claim or report a fault, please send your request by email to [email protected] or by post to:

Medisol BV
Mercuriusweg 12
4382 NC Vlissingen
The Netherlands

To enable us to proceed with your enquiry as quickly as possible, please include all of the following information:

  • A description of the problem
  • Your Medisol order or invoice number
  • The serial number of your product
  • Contact name and address details
  • A description of the action required

If you have any questions about the warranty on your product, questions about the best repair options or any general product related questions, please contact us at [email protected] or by phone at +31 (0)118 236334.

Product manuals can be found on our dedicated product manual website: