There is no doubt that all employees of Medisol will do their utmost to help you in an efficient and timely manner. However we are aware that occasionally mistakes can and do happen. If you have a complaint or even a suggestion that would help us to improve our service, we would like to hear from you.
You are always welcome to phone us on +31 (0)118 236334.
Alternatively you can also email us at [email protected]. Please have the following information ready for your communication with us:
The nature of the complaint
The order number or invoice number to which the complaint applies
Contact person and contact details
If necessary, the suggested corrective action
The product(s) to which the complaint relates and the corresponding serial number(s)
We take all complaints seriously and aim to come up with a response within 5 working days. Response times may be longer during holiday periods.